Política de reembolso

Return costs are at the customer's expense.
You have a period of fourteen (14) days following receipt of your order to inform us of your wish to return part or all of your order.
If the delivery method is click and collect in shops or delivery in pick-up point, the delivery date is the date of the arrival of the product in the shop or in the pick-up point and not the date the client went to get the order.
To return a product, the Customer must first request a return in the "My Orders" section of the ISAKIN website.

All returns must be sent back within 14 days in accordance with the Hamon law (article L221-18 of the Consumer Code.) or returned to the shop. Returned items must be in their original condition.
If the item is not returned by the customer within fourteen days of receipt of the postage label, the return is considered void and the customer must keep the product.
The returned Product will be refunded within a maximum of fourteen (14) days from its receipt by ISAKIN, by crediting the amount to be refunded to the Customer's bank account.

Should the customer fail to comply with these conditions, in particular the return conditions, ISAKIN will not be able to refund the item.
Returns in shop for items purchased on the site are possible.

Return address is:

ISAKIN (e-shop returns)
9, rue André Del Sarte
75018 PARIS